Skip to Content

Customer Service


At GripFactory, we believe in providing custom solutions that fully meet your needs. Our custom service ensures that every order is executed according to the highest standards of quality, precision, and craftsmanship.


Ordering and Delivery

Here's how to place an order with GripFactory B.V.:

1. Add item(s) to your cart

Find the item you want to order and add it to your cart. Want to keep browsing? No problem, the item will remain in your cart. Are you ready to order? Then click on ‘Proceed to checkout’. Log in to your account if necessary, or create an account during the ordering process if you don't have one yet.

2. Check your order

Arrange the shipping of your order and indicate where we should deliver it. You can enter a different delivery address than your billing address.

3. Payment and completion

Choose your preferred payment method. There are various payment options available, including Wero (iDeal), credit card, and PayPal. Click on ‘Place Order’ to complete your order.

4. Delivery time

The delivery time is approximately 2 to 5 business days. Did you choose our assembly service during your order? Then our planner will contact you to schedule an appointment.

Would you prefer to pick up your order yourself? You are warmly welcome to collect your order directly from our headquarters in Nieuwegein. No transaction fees will be charged for this.

Questions?

Do you have questions about your order, delivery, or our products? Please feel free to contact us. Our team is happy to assist you further and will think along with you about the best solution for your situation.

Contact